0800 085 9146 / 07932 046 977

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About Polarity

If you are looking for an established, reliable, electrical contractor then look no further, Polarity Electrics can help you with your all requirements so contact us today.

We are a professional and insured contractor, providing electrical maintenance, installations and testing services across London and the south east of England. We pride ourselves on our customer service, communication skills and our ability to be flexible and adaptive when collaborating with other companies to achieve a common goal. Above all we provide our customers with a fast, efficient quality service.

Reason to call Polarity Electrics Ltd

  • Our emergency electricians aim to arrive at your doorstep within one hour, 24 hours a day, 365 days a year
  • We carry out diagnostics, tests and inspections and fault find to enable us to identify and rectify the problem
  • All our electricians are fully qualified and appropriately insured
  • No call out fees
  • Our aim is to restore your electrical supply by the time we leave your property
  • Fully transparent pricing structure
  • All works come with a guarantee
  • Part P engineers

Clarity

We believe in always having 100% clarity. We are clear, upfront and honest about our company charges. Our rates are clearly shown and communicated, and our experienced staff will make customers fully aware of our rates at the time they book a job and/or when they request details.

Our engineers will always show clarity and our invoices show a breakdown of labour, material and any other charges, with a description of work carried out on all invoices and estimates.

Charging

We always charge correctly and fairly according to our quoted rates and our policy on overcharging is unequivocal. But in the unlikely event that any of our engineers ever do deliberately disregard this policy a complaints process will be followed and a refund will be made.

Accountability

In the unlikely event that work is not carried out to our standards. If you are unhappy please call our office, we will try to resolve your issue by sending an engineer back, or our operations manager, at a time that is convenient to you.

Polarity electrics Ltd will never carry out any unnecessary work or talk customers into any work that is not needed under any circumstances.

Guarantee

Labour - All of our workmanship carries the company's written 12 month guarantee for your peace of mind.

Materials - Covered by manufactures' guarantee.

Terms and Conditions

All of our work is carried out in accordance to our terms and conditions and these can also be found on the back of our invoices.

Our engineers will always show a breakdown of labour, material and any other charges, and a description of work carried out is shown on all invoices and estimates.

Invoice work

Polarity accounts team will deal with your enquiries. We can offer account facilities to business customers that use us on a regular basis and meet with our strict credit criteria and credit check.

Our accounting procedure provides a convenient, easy and quick way to pay for your electrical services.

Terms and Conditions:

  • A strict £2,500 credit limit is available.
  • Strictly 30 days credit available from date of invoice.
  • Monthly itemised invoicing.
  • Credit facilities will only be granted to those that have used Polarity on a regular basis, over a established period of time.
  • Credit checks will be carried out and acceptance is subject to receipt of satisfactory approval.
  • Exceeding your account limit, or missing a payment, will result in the account being suspended until payment is received.
  • Personal information is held in strict confidence and not passed onto other organisations except for credit purposes.
  • Polarity reserves the right to withdraw credit facilities if the account becomes overdue or the monthly credit limit is exceeded.